Terms of Service
Last updated: June 2026
1. About These Terms
These Terms of Service govern your use of Papatidy's cleaning request service. Papatidy is a managed cleaning service operated in the the United States. By submitting a cleaning request, you agree to these terms.
2. Our Service
Papatidy operates as a managed service. When you submit a booking request, our team matches you with a vetted cleaning professional based on your location, service type, and availability. We are not a marketplace — we handle the matching, scheduling, and quality assurance on your behalf.
3. Booking Requests
Submitting a request is not a guarantee of service. We will confirm your booking once a cleaner has been matched. You must provide accurate information including your full name, a required phone number, and your service address. Providing false information may result in your request being declined.
4. cancellations
You may cancel a booking free of charge up to 24 hours before the scheduled service time. Cancellations made within 24 hours may incur a fee. To cancel, go to your Dashboard and select the booking you wish to cancel.
5. Payment
Payment is held securely and only released to the cleaner after the service is completed and you have confirmed satisfaction. Prices are displayed in USD and include all applicable fees. No hidden charges apply.
6. Liability
All cleaning professionals assigned through Papatidy are covered by liability insurance. If any damage occurs during a cleaning service, you must report it within 24 hours. We will investigate and handle the claim through our insurance process.
7. Acceptable Use
You agree not to use our service for any unlawful purpose, to treat cleaning professionals with respect, and to provide safe working conditions at the service address. We reserve the right to refuse service to any customer who violates these terms.
8. Changes to Terms
We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the updated terms.
Questions about this policy? Our team is happy to help.
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